Required skills

communication skills to interact in an ethical manner with clients and work colleagues from diverse social economic and cultural backgrounds

decisionmaking and problemsolving skills to

assess personal compliance with legislative requirements ethical guidelines and codes of conduct

determine need for specialist advice on these matters

literacy skills to access read and use workplace information

numeracy skills to

verify accuracy of remuneration and employment conditions

check compliance with environmental regulations

interpret graphical information in the workplace such as data on workplace risks

research skills to identify and locate workplace information such as information on industry and business ethical standards and codes of conduct

Required knowledge

Australian Competition and Consumer Commission product safety guidelines

business goals objectives and plans

business policy and procedures in regard to

dealing with grievances

environment protection

interpersonal conflict

work health and safety

personal presentation

remuneration and employment conditions

teams

workplace ethics

commonwealth state or territory and local government legislation and regulations and Australian standards impacting on swimming pool and spa servicing related to

consumer protection

dangerous goods

discrimination

employment

environment protection

environmental health

equal employment opportunity

work health and safety

privacy

public swimming pools and spas

waste disposal

customer service principles

industry codes of practice and ethics

principles of effective communication

principles of effective teamwork

principles of risk assessment and mitigation

principles of time management

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

This unit of competency could be assessed by demonstration of compliance with legislative requirements and ethical standards relevant to swimming pool and spa technicians effective work organisation in individual and team contexts and awareness of the risks environmental regulations and employment practices that are associated with working as a swimming pool and spa technician

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person should demonstrate the ability to

comply with relevant legislative requirements relevant to swimming pool and spa servicing and confirm own awareness and application with relevant persons

comply with regulatory industry business and enterprise ethical practices and codes of conduct and check own awareness and application with relevant persons

identify a range of potential risks associated with swimming pool and spa servicing and apply workplace policies procedures and strategies to minimise them

verify own role and responsibilities and participate effectively in work teams

identify industry employment arrangements including compliance with enterprise requirements for personal presentation

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an offsite context and is to comply with relevant regulatory and Australian standards requirements

Resource implications for assessment include

relevant codes standards and government regulations

a technical reference library with current publications on

ethical practices codes of conduct and employment arrangements relevant to swimming pool and spa servicing

personal and work team organisation

workplace risks and riskminimisation strategies

Method of assessment

Assessment methods must

satisfy the endorsed Assessment Guidelines of the CPP Property Services Training Package

satisfy the endorsed Assessment Guidelines of the CPP07 Property Services Training Package

include direct observation of tasks in real or simulated work conditions with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments

This unit could be assessed on its own or in combination with other units relevant to the job function

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Assessment processes and techniques should as far as is practical take into account the language literacy and numeracy capacity of the candidate in relation to the competency being assessed

Relevant persons may include:

Specialist advice includes:

Regulatory, industry, business and association standards, codes of ethics, practice and/or conduct may include:

Feedback may include:

Risks may include:

Limitations may relate to:

Competency standards and other relevant benchmarks may relate to: